Frequently Asked Questions

We have gone to great lengths to design an online banking system that functions simply and reliably. If, however, you experience trouble with our system, we are always ready to help.

First, check these common questions and their corresponding answers for the most immediate solution. Then if you need additional assistance, try either a call to any Firstbank branch or online assistance.

Is there a fee for OnlineFirst banking?

There are no fees. Set up the account at any location, sign in, and you get direct access to the convenience, information and assistance you need to handle most of your daily banking activities. With a checking or savings account, you receive online services 24 hours a day, 7 days a week, simply, safely and for FREE.

How do I access my account online?

To set up online access to your account, visit any of our locations, fill out the application, and a customer service representative will show you how to use the system.

Once access is set up, users simply go to Firstbank’s website, enter the user name and password in the sign-in block at the upper right-hand corner of our home page, and hit the “Go” button.

For security purposes, memorize your sign-in information. Do not share your user name or password with anyone or keep them written in a place where others may find the information.

What kinds of transactions can be made online?

Firstbank customers may transfer funds between accounts, schedule transfers, schedule and pay bills, and initiate stop payments.

With OnlineFirst, you can also view: account balances, current and previous statements, information such as current payment, note date, maturity date, net payoff, and escrow information on your loans, and interest and maturity information on your Certificates of Deposit.

What is the daily cut-off time to complete transactions on the same business day?

Transactions completed before 7:00 pm, Monday through Friday, will be posted to your account on the same business day.

For Express and One-Time electronic transfers, the transaction is completed immediately.

Is OnlineFirst compatible with personal financial software?

Yes, our online system is compatible with Microsoft Money, Quickbooks, and Quicken.

Who has access to my account?

Only authorized signers on a checking, savings account or loan who have completed an OnlineFirst application and have a user name and password can access the information and make transactions.

Again, keep your sign-in information private and secure so that only authorized users may access your account. Also, never use any type of “Save Password” feature in your browser or on your computer to prevent unauthorized access.

Is OnlineFirst secure?

Yes. The OnlineFirst banking system uses the latest encryption technology to keep all of our customers’ transactions safe and secure. Your Internet browser must support 128-bit encryption technology and be SSL compliant.

If you are running a browser older than Microsoft Internet Explorer 6.0 or Netscape Communicator 6.1, some online banking features may not be available. You may download the latest version from the Microsoft or Netscape homepage.

Another security feature is automatic termination of an online banking session after a period of inactivity. For additional safety, always log out when you finish your transactions. If you ever feel that your user name or password has been compromised, please contact us immediately.

What happens if I enter my user name and password incorrectly?

Passwords are case sensitive. An incorrect password is often entered when a customer has accidentally pressed the caps-lock button on their keyboard. As a security feature, when a password is entered incorrectly three times, the user is locked out of the system.

If this occurs, please visit any of our locations during business hours to re-set the lockout.

May I change my password?

Yes. Online, choose the Change Password option on the menu bar, or visit any of our locations and a customer service representative will help you.

Where can I receive help using OnlineFirst?

Click on the Online Help button from the menu bar or contact a customer service representative at any of our branch locations.